情形：买家已经下单，货已经发出，但在网上未查到物流信息，买家发邮件来查询货物情况。

Dear customer,

Sorry for disturbing you，we tracked your shipping. The shipping information may not update so prompt，could you please keep your patience and wait for a few more days? We will keep tracking for you，any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards.

Seller 's name