很多跨境物流公司对货物的运费收费标准是以克为单位的，对于一些需要客户承担运费的商品，它的总成交价就会显得比较高，因此，会有很多客户要求包邮。如果公司政策不允许免邮，客服人员可以参考下面范文回复客户。

范文

Dear XXX,

Sorry, free shipping is not available for the order. We can only offer free shipping service on orders of $50+.

Best Regards.

范文

Dear XXX,

We regret to tell you that free shipping is not available as the shipping freight has gone up quite a lot recently. It is one of our biggest costs that can't be neglected. Thank you for your understanding.

Have a good day!